Protecting your privacy is important to Kemper. We strive to keep
your personal information confidential. By ensuring that you are
aware of and understand the Kemper Customer Privacy Policy, we can
provide you with better service. Please take a moment to read the
following policy to learn how we handle your personal information.
Why we collect personal information
Kemper collects and uses your personal information to give you superior
customer service, to provide you with convenient access to our products
and services, and to make a wider range available to you. In addition,
we use your personal information to keep you up to date on the latest
product announcements, software updates, special offers, and other
information we think you’d like to hear about. This may occasionally
include information from other technology companies about products
and services that can add value to your Kemper products. From time
to time, we may also use your personal information to contact you
to participate in a market research survey, so that we can gauge
customer satisfaction and develop better products.
How we collect personal information
We collect information about you in several ways. For example, we
might ask for your contact information when you correspond with us,
call us to make a purchase or request service, register to attend
a seminar, or participate in an online survey. In addition, when
you register a new Kemper product, sign up for Kemper Internet services,
or ask to be included in an email mailing list, we collect and store
the information you provide in a secure database.
To save you time and make our web services even easier to use, some
areas of the Kemper website allow you to create an "Kemper ID" using
your personal information. Here's how it works: Simply fill out a
brief profile—your name, phone number, and email address—then
choose a password and password hint (such as the month and day of
your birth) for security. The system saves your information and assigns
you a personal Kemper ID. Next time you order something from the Kemper
Store or register a new product, you can simply enter your email
address and password—the system will automatically look up
the information it needs.
When we disclose personal information
Because Kemper is a global company, your personal information may
be shared with other Kemper business units around the world. They
will protect your personal information in accordance with the Kemper
Customer Privacy Policy. Kemper may occasionally share your personal
contact information with carefully selected technology companies,
to keep you informed about related products and services. For example,
when new software is released, we may work with the developer to
ensure that you're aware of the latest software available for your
Mac. If you do not want to receive promotional information from Kemper
or these technology companies, click www.kemperamerica.com to update your personal contact preferences.
Kemper works with other companies that help us provide Kemper products
and services to you, and we may provide your personal information
to these companies. For example, we give shipping companies this
information so they can deliver your products efficiently. The information
they receive is for shipping and delivery purposes only, and we require
that the companies safeguard your personal information in accordance
with Kemper's policies.
At times we may be required by law or legal process to disclose your
personal information. We may also disclose information about you
if we believe that disclosure is necessary for the public interest.
How we protect your personal information
Kemper safeguards the security of the data you send us with physical,
electronic, and managerial procedures. We urge you to take every
precaution to protect your personal data when you are on the Internet.
Change your passwords often, use a combination of letters and numbers,
and make sure you use a secure browser.
The Kemper Store uses industry-standard Secure Sockets Layer (SSL)
encryption on all web pages where personal information is required.
To make purchases from the Kemper Store, you must use an SSL-enabled
browser such as Netscape Navigator 3.0 or later, or Internet Explorer.
This protects the confidentiality of your personal and credit card
information while it is transmitted over the Internet.
Access to your personal information
You always have access to the information we have about you. To review
and update your personal contact information, simply click www.kemperamercia.com.
If you would like to review other personal information that Kemper
may have about you, email us at privacy@kemperamercia.com.
Collecting other personal information
When you browse Kemper’s website, you are able to do so anonymously.
Generally, we don’t collect personal information when you browse — not
even your email address. Your browser, however, does automatically
tell us the type of computer and operating system you are using.
Like many websites, the Kemper website uses “cookie” technology.
When you first connect to our site, the cookie identifies your browser
with a unique, random number. The cookies we use do not reveal any
personal information about you, except perhaps your first name so
we can welcome you on your next visit. Cookies help us understand
which parts of our websites are the most popular, where our visitors
are going, and how long they spend there. We use cookies to study
traffic patterns on our site so we can make the site even better.
In some of our email to you, we use a “click-through URL.” When
you click one of these URLs, you pass through our web server before
arriving at the website that is your destination. We track click-throughs
to help us determine your interest in particular topics and measure
the effectiveness of our customer communications.
Our companywide commitment to privacy
To make sure your personal information remains confidential, we communicate
these privacy guidelines to every Kemper employee. In addition, Kemper
participates in industry initiatives—such as the Online Privacy
Alliance (http://www.privacyalliance.org) and TRUSTe—to preserve
privacy rights on the Internet and in all aspects of electronic commerce.
Kemper does not knowingly solicit personal information from children
or send them requests for personal information.
Kemper's website contains links to other sites. Kemper does not share
your personal information with those websites and is not responsible
for their privacy practices. We encourage you to learn about the
privacy policies of those companies.
If we are going to use your personal information differently from
that stated at the time of collection, we will try to contact you
via email using the most recent information we have. If you have
not given us permission to communicate with you, you will not be
contacted, nor will we use your personal information in a new manner.
The Kemper Customer Privacy Policy is subject to change at any time.
We encourage you to review the privacy policy regularly for any changes.
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